Privacy policy

Last updated: September 24, 2025

This Privacy Policy describes how Our Frame (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.ourframe.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

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How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

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What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, security questions and other information used for account security purposes.

• Customer support information including the information you choose to include in communications with us (for example, when sending a message through the Services).

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other interaction data.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers such as:

• Companies who support our Site and Services, such as Shopify.

• Our payment processors, who collect payment details to process your transactions.

• Advertising and analytics partners who use tracking technologies.

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How We Use Your Personal Information

• Providing Products and Services. To process orders, payments, manage accounts, arrange for shipping, and fulfill transactions.

• Marketing and Advertising. To send marketing communications and show tailored ads.

• Security and Fraud Prevention. To detect, investigate or act on possible fraudulent or illegal activity.

• Communicating with You and Service Improvement. To provide customer support and improve Services.

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Cookies

We use Cookies to power and improve our Site, run analytics, and tailor advertising. You can manage Cookie preferences through your browser. We also honor the Global Privacy Control (GPC) signal for opting out of targeted advertising.

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How We Disclose Personal Information

We may disclose personal information:

• To vendors and third-party service providers (e.g., IT, payment, shipping).

• To business and marketing partners.

• To affiliates within our corporate group.

• When required by law, legal process, or in connection with a business transaction.

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Children’s Data

The Services are not intended for children, and we do not knowingly collect data from individuals under the age of 16. If you believe your child has provided data, please contact us so we may delete it.

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Security and Retention

We use appropriate safeguards but cannot guarantee absolute security. Data is retained only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

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Your Rights

Depending on your jurisdiction, you may have rights to:

• Access or know what data we hold.

• Delete or correct data.

• Data portability.

• Restrict processing or withdraw consent.

• Opt out of “sale” or “sharing” for targeted advertising.

• Appeal if a request is denied.

Requests can be made via the contact details below.

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Complaints

If you have complaints, please contact us. You may also escalate to your local data protection authority.

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International Users

We may transfer and process your information outside your country. For EU/UK users, we rely on Standard Contractual Clauses or other lawful mechanisms for data transfers.

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